If so, you can find answers to them here. We’ve combined the most common questions on this website and given concise answers to them.
We are gradually opening up the marketplace to new partners and examining all inquiries personally and in detail. Why? We would first like to observe the technical processes very closely in order to be able to carry out optimizations immediately. After a successful check, you will then receive an invitation link for connecting to otto.de.
Every time you log in, you are asked to authenticate yourself using a second factor after entering your access data. You have to configurate this factor at the first time. Please install a compatible authentication app on your smartphone or tablet for this purpose. OTTO supports the apps Google Authenticator and FreeOTP Authenticator. After successfully scanning the barcode via the app, you will receive a six digits security code on your smartphone or tablet, which you can use and enter directly into the field below. Did you receive an error message? Please try to scan the barcode again. When using the FreeOTP Authenticator you also have to delete your profile/token in the app (3 small dots -> "delete"). Afterwards scan the barcode again (in the bar "Scan QR code" at the top). The person logging into the OTTO Partner Connect Portal must be the same person on whose smartphone or tablet the authentication app has been stored and configurated. You can create up to four users at the portal so your colleagues can also log in.
Currently, you can offer products from the following product ranges:
It is prohibited to sell sand-blasted textiles and products containing Uzbeck cotton or real fur. We also have special requirements for products made using leather and hides, feathers and down, wool, tropical timber and endangered wood species.
You can find more information here:
Currently, it is also not possible to offer products from all of the product ranges. These will be activated gradually over time.
You pay a monthly basic fee which covers all costs. A commission will also be charged on every successful sale that is not returned by the customer.
When OTTO Market launches in spring 2020, you will be able to buy advertising space in real time via an auction. These advertising spaces are integrated into external portals, which offers the potential for you to reach new customers.
Yes, because your customers are also customers on otto.de, which means they have passed a credit assessment. This is how we ensure that your customers pay their dues.
Payment methods that they can use include buying on account, advance payment, credit card and payment by instalment.
Various steps are required to successfully complete the onboarding process. These include the legitimation check at the solarisBank. The legitimation check can only be carried out by a legal representative of the company. The implementation by an authorized signatory is not sufficient. Furthermore, the file name of the documents must not contain any special characters or umlauts. The preferred file format is the PDF format. Please make sure that you provide all required documents, otherwise the process will lengthen unnecessarily. In the last step of the legitimation process you have to identify yourself via video. You can do this using various devices (smartphone & tablet, computer & webcam).
In the future there will be various marketing services that can be booked if desired. At the beginning, these are display advertisements and sponsored product ads, but other marketing options will soon be added, such as advertisement spaces in newsletters or brand teaser. The display advertisement is integrated into external portals, so that our partners can reach their full potential in reaching new customers. You have the option of booking high-reach online advertising campaigns in the unique OTTO Display Network at any time. This is possible with just a few clicks in self-service. The placement of sponsored product ads on otto.de increases your own visibility and thus the sale of products - and products are found much faster by the target group than the products from your competition. With OTTO retail media, we also have a reliable partner for your advertising measures.
Currently you cannot use carriers other than Hermes, DHL or GLS. You can select your carrier in the OTTO Partner Connect Portal. Shipment tracking must be guaranteed. All orders and deliveries can only be carried out within Germany.
You do not have to work with a technical service provider. If you do not have enough experience with data onboarding in the marketplace business, working with a data service provider might be recommendable. We already work closely with the providers Tradebyte and Plentymarkets, but the use of other service providers is also possible.
You can use the shipping information to set which shipping service provider you work with and which shipping costs are incurred for each shipping type (parcel or forwarding agency). For freight forwarding goods, it should be noted that the shipping costs for the customer are made up of the standard shipping costs and the freight forwarding surcharge.