Still have more questions?

If so, you can find answers to them here. We’ve combined the most common questions on this website and given concise answers to them. 

FAQ Section

I registered as an interested party. Why am I not getting my login details yet?

We are gradually opening up the marketplace to new partners and examining all inquiries personally and in detail. Why? We would first like to observe the technical processes very closely in order to be able to carry out optimizations immediately. After a successful check, you will then receive an invitation link for connecting to

What requirements must I meet to be able to sell on

You must have a German corporate legal form, a German VAT ID, act as a seller to end customers, offer a German-speaking  customer service and dispatch your goods from a German warehouse.

How does the 2-factor authentication work?

Every time you log in, you are asked to authenticate yourself using a second factor after entering your access data. You have to configurate this factor at the first time. Please install a compatible authentication app on your smartphone or tablet for this purpose. OTTO supports the apps Google Authenticator and FreeOTP Authenticator. After successfully scanning the barcode via the app, you will receive a six digits security code on your smartphone or tablet, which you can use and enter directly into the field below. Did you receive an error message? Please try to scan the barcode again. When using the FreeOTP Authenticator you also have to delete your profile/token in the app (3 small dots -> "delete"). Afterwards scan the barcode again (in the bar "Scan QR code" at the top). The person logging into the OTTO Partner Connect Portal must be the same person on whose smartphone or tablet the authentication app has been stored and configurated. You can create up to four users at the portal so your colleagues can also log in.

Which products can I offer?

Currently, you can offer products from the following product ranges:


  • Furniture & Living: kitchen & household goods, lamps & lighting, furniture, home décor & accessories, home textiles (incl. mattresses)
  • Fashion & Lifestyle: accessories, beauty, textiles, erotic, luggage & bags, jewellery, footwear, watches
  • Electronics & Media: office supplies, electronics, home appliances, media, software, tech accessories
  • Sports & Leisure: baby's accessories, craft & school supplies, musical instruments, toys, sports equipment & outdoor, bicycle equipment
  • Garden & DIY: DIY store, garden, pet supplies

For a detailed overview of which products you can already offer on OTTO Market and which ranges we do not yet offer please have a look at the assortment overview.  

Which products am I not permitted to offer?

It is prohibited to sell sand-blasted textiles and products containing Uzbeck cotton or real fur. We also have special requirements for products made using leather and hides, feathers and down, wool, tropical timber and endangered wood species.

You can find more information here:

List of prohibited products and Declaration on Sustainability


Currently, it is also not possible to offer products from all of the product ranges. These will be activated gradually over time. For a detailed overview of which products you can already offer on OTTO Market and which ranges we do not yet offer please have a look at the assortment overview.  

What fees are incurred if I want to sell on

You pay a monthly basic fee which covers all costs. A commission will also be charged on every successful sale that is not returned by the customer.

Does OTTO offer protection against online fraud?

Yes, because your customers are also customers on, which means they have passed a credit assessment. This is how we ensure that your customers pay their dues.

What payment methods are available for my customers?

The following payment methods are available: purchase on account, advance payment, credit card and payment by instalments.

What do I have to pay attention to during the legitimation process with the Solaris Bank?

Various steps are required to successfully complete the onboarding process. These include the legitimation check at the solarisBank. The legitimation check can only be carried out by a legal representative of the company. The implementation by an authorized signatory is not sufficient. Furthermore, the file name of the documents must not contain any special characters or umlauts. The preferred file format is the PDF format. Please make sure that you provide all required documents, otherwise the process will lengthen unnecessarily. In the last step of the legitimation process you have to identify yourself via video. You can do this using various devices (smartphone & tablet, computer & webcam).

Which carriers can be used?

Currently you cannot use carriers other than Hermes, DHL or GLS. You can select your carrier in the OTTO Partner Connect Portal. Shipment tracking must be guaranteed. All orders and deliveries can only be carried out within Germany.

Which technical service providers can or must I use?

As a retailer on OTTO Market, you have the option to work with other service providers with whom we are currently also partnered. This option is not compulsory, but simply offered to assist you with your marketplace activities and make selling on faster and easier. If you are interested in such a cooperation, please see the overview of service providers we already work closely with. Of course, cooperation with other service providers is also possible.

What marketing options are available on OTTO Market?

In the future there will be various marketing services that can be booked if desired. At the beginning, these are display advertisements and sponsored product ads, but other marketing options will soon be added, such as advertisement spaces in newsletters or brand teaser. The display advertisement is integrated into external portals, so that our partners can reach their full potential in reaching new customers. You have the option of booking high-reach online advertising campaigns in the unique OTTO Display Network at any time. This is possible with just a few clicks in self-service. The placement of sponsored product ads on increases your own visibility and thus the sale of products - and products are found much faster by the target group than the products from your competition. With OTTO retail media, we also have a reliable partner for your advertising measures.

What settings can be selected in the shipping information?

You can use the shipping information to set which shipping service provider you work with and which shipping costs are incurred for each shipping type (parcel or forwarding agency). For freight forwarding goods, it should be noted that the shipping costs for the customer are made up of the standard shipping costs and the freight forwarding surcharge.

How does the returns process work?

If a customer wants to send a return, this must first be registered via the customers account. To do this, the customer clicks on "Return" in the "My orders" area for the relevant item, selects a reason for return and registers the return under "register return". OTTO now generates the return label from the data you have provided and makes it available for 14 days in form of a PDF. The shipping confirmation must therefore contain the parcel number of the return (Return-Tracking-Number).

Customers can print the return label themselves, stick it on the parcel and send the return.

What is the Return-Tracking-Number?

The Return-Tracking-Number is the tracking number of the return. Each parcel receives a tracking number as well for the delivery to the end customer as, in the case of a return, for the return journey to the seller.

Why does OTTO need the Return-Tracking-Number?

The Return-Tracking-Number is used to create the return label and to track the return. Each parcel also needs a tracking number for the return to verify that it arrived back at the seller.