Still have more questions?

If so, you can find answers to them here. We’ve combined the most common questions on this website and given concise answers to them. And if there’s a question you can’t find an answer to, feel free to contact us.

 

FAQ Section

What requirements must I meet to be able to sell on otto.de?
Your company must have a German legal form and a German VAT ID, and you must act as the seller to end customers, as well as offering customer service in German and dispatching from a German warehouse.
What products can I offer?

Currently, you can offer products from the following product ranges:

  • Fashion & Lifestyle: accessories, luggage & bags, jewellery, footwear, textiles (ladies’, men’s and children’s clothing), watches
  • Furniture & Living: kitchen & household goods, lamps & lighting, furniture, home décor & accessories, home textiles (incl. mattresses)
  • Technology: computers & laptops, computer equipment, major electronics, small & kitchen appliances, personal care, tech accessories, TV, home cinema & audio
What products am I not permitted to offer?

It is prohibited to sell sand-blasted textiles and products containing Uzbeck cotton or real fur. We also have special requirements for products made using leather and hides, feathers and down, wool, tropical timber and endangered wood species.

You can find more information here:

List of prohibited products and Declaration on Sustainability

 

Currently, it is also not possible to offer products from all of the product ranges. These will be activated gradually over time.

What fees are incurred if I want to sell on otto.de?

You pay a monthly basic fee which covers all costs. A commission will also be charged on every successful sale that is not returned by the customer.

How do I access the retailer section and what features can I use there?

After successfully registering at otto.market, you will be sent your login details for our partner portal OTTO Partner Connect (OPC). You can then complete your registration and sign up to sell your products on otto.de. In the partner portal you can list your products, view your revenues in the sales overview and consult other information regarding shipping and returns.

What marketing opportunities are available for me?

When OTTO Market launches in spring 2020, you will be able to buy advertising space in real time via an auction. These advertising spaces are integrated into external portals, which offers the potential for you to reach new customers.

Does OTTO offer protection against online fraud?

Yes, because your customers are also customers on otto.de, which means they have passed a credit assessment. This is how we ensure that your customers pay their dues.

What payment methods are available for my customers?

Payment methods that they can use include buying on account, advance payment, credit card and payment by instalment.