Before we can welcome you to otto.de as a merchant, we would like to provide you with some more important information. One of these is the terms and conditions for selling your products on otto.de. We will also give you a brief overview of fees, commissions, as well as the shipping and returns process.
Selling on our website requires you have a business in Germany with a German legal form and a German tax ID.
You must offer your own customer service in German for any questions customers may have.
You must sell products with a uniform VAT rate of 19%.
Retailers handle shipments to end customers and returns through a German warehouse.
Please note that currently we will not be able to show every single product range and certain product ranges will also not be offered in the future.
Based on our values, the following products or merchants are excluded from sale on otto.de:
For further information please see:
When you become a retailer on otto.de, we offer a simple, transparent fee model. You simply pay a monthly base fee of 39.90€ and a market-based commission on sold items. The commission varies depending on the product group. For more detailed information about each product group and what commission applies to them, see the assortment overview.
The entire shipping process is a key factor for a good business relationship with your customers. We offer our retailers at otto.de an uncomplicated and simple shipping and returns process for their products via the carriers Hermes, DHL or GLS within Germany. For each order, a shipment number is required for the outward and return journey, which is used to create the return label and to track the return and order. In order for customers to be able to send a return, they register it in their customer account. Then we generate the return label from the data you have provided. In order to make this possible, we need the returns tracking number when sending your shipping confirmation. As soon as the return has been received by you, you notify us of the successful receipt of the return and we notify the customer and arrange for the credit note to be issued.
The customers order partner products at otto.de and we forward the order to you.
You confirm the order and dispatch the products from your warehouse.
If an item is returned, you notify us when the return has been received and we notify the customer.