Before we can welcome you to otto.de as a merchant, we would like to provide you with some more important information. One of these is the terms and conditions for selling your products on otto.de. We will also give you a brief overview of fees, commissions, as well as the shipping and returns process.
Selling on our website requires you have a business in Germany with a German legal form and a German tax ID.
As a retailer on otto.de you are the actual merchant interacting with the end customer.
You must offer your own customer service in German for any questions customers may have.
Retailers handle shipments to end customers and returns through a German warehouse.
Please note that currently we will not be able to show every single product range and certain product ranges will also not be offered in the future.
Based on our values, the following products or merchants are excluded from sale on otto.de:
For further information please see:
When you become a retailer on otto.de, we offer a simple, transparent fee model. You simply pay a monthly base fee and a market-based commission on sold items. The commission varies depending on the product group. Detailed information about fees and commission rates will be provided here shortly.
The entire shipping process is a key factor for a good business relationship with your customers. We therefore keep this process as simple as possible for you:
The customers order partner products at otto.de and we forward the order to you.
You confirm the order and dispatch the products from your warehouse.
If an item is returned, you notify us when the return has been received and we notify the customer.