Hermes - your partner for professional shipping

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13 highly modern logistics centers

More than 275 own and partner sites

16.000 parcel shops

97% of shipments were delivered on the first delivery attempt in the past fiscal year*

93% of standard shipments and 97% of express shipments were delivered directly on the following day of handover*

*Business year (March 1, 2021 to February 28, 2022)

Professionals ship with professionals

Hermes Germany GmbH, headquartered in Hamburg, is a leading logistics service provider in Germany and a partner of numerous online stores and multi-channel retailers in Germany and abroad.


For your customers, we deliver reliably and transparently to the location of their choice.


We do not forward shipments to the next ParcelShop without being asked, but make up to four delivery attempts* If we do not meet your customers, we drop the shipment off with a neighbor.


Alternatively, your customers can simply decide for themselves how they want their parcels delivered.  


With our free requested delivery, you can choose delivery to a drop-off location, parcel store, neighbor or on a different day. It's easy to book via Hermes shipment tracking.


In the past fiscal year, almost 97 percent of shipments were delivered on the first delivery attempt (99.5 percent across all four delivery attempts).


That's logistics that delivers.

Your advantages with Hermes

  • Attractive special conditions for OTTO Market retailers
  • OTTO customers receive consolidated delivery and returns
  • Up to 4 delivery attempts without unsolicited forwarding to a collection point*.
  • Above-average delivery rate of 99.5% (in fiscal year 2021/22)
  • Achieve a lower return rate and higher turnover
  • Delivery usually takes place on the next working day
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*Unsolicited forwarding only in the event of severe absences due to illness or external disruptions.