Hermes Einrichtungs Service – the smart 2-man-handling network 

Hermes delivery van with two suppliers in front

The most efficient two-man handling network in Germany with 2 HUB locations as well as 57 last mile depots

Many added services that offer added value and market differentiation

Average transit time of only 3.5 working days from the HUB locations

Delivery with two employees always free to the place of use or to the desired location

Fast Track: 48-hour service from the HUB locations option

Your advantages as a partner

As a seller of OTTO Market, you benefit from our attractive special conditions. In addition, we offer services that make a difference, ensure customer satisfaction and increased recommendation:


  • Connection and installation services of white goods (floor-standing & built-in appliances)
  • Assembly service for disassembled and upholstered furniture
  • TV wall mounting & TV installation service
  • Taking old appliances & old upholstered furniture
  • And many other services
Four small pictures showing the assembly and installation of goods at the customer's premises.
Illustration of the shipment tracking on the mobile phone and the delivery appointment booking on the tablet

Many advantages for your customers

Delivery at the desired date 

  • Three delivery windows: 8 a.m. to 11 a.m.,  10 a.m. to 2 p.m. or 1 p.m. to 6 p.m.
  • Evening delivery: 5 p.m. to 8 p.m.
  • Saturday delivery: 8 a.m. to 11 a.m., 10 a.m. to 2 p.m. or 1 p.m. to 6 p.m.
  • Up to three delivery attempts included

Delivery information with many other options

  • Notification by phone, email and SMS
  • Live tracking of the delivery van
  • Call by the delivery team approx. one hour before arrival

Contact us

We offer you a high-quality two-man handling network, with an appointment day accuracy rate of over 99.5% and a delivery window accuracy rate (07 a.m. to 11 a.m., 10 a.m. to 2 p.m. or 1 p.m. to 6 p.m.) of over 94%.


We also offer solutions from 500 shipments p.a.


You can deliver your shipments yourself or via your forwarding agent to our two German HUB locations in Löhne and Ansbach, alternatively we can pick up your shipments by swap body (20-foot container) at your warehouse location or we receive them by drop shipping, i.e. delivered directly to us by the manufacturer.